At nustar hotel, your privacy matters as much as your gaming experience. This Privacy Policy explains in plain language what personal information we collect, why we collect it, how it is stored and protected, and what rights you have as a Filipino player on our platform. We are committed to handling your data responsibly and in full compliance with applicable Philippine data protection laws. Please take a few minutes to read through this page — understanding how your information is used helps you make informed decisions about your account.
When you create an account on nustar hotel, we collect the personal information you enter during the registration process, including your full name, date of birth, email address, and mobile number. If you choose to complete identity verification, you may also be asked to submit a government-issued ID, a selfie, or proof of address — these documents are required to comply with Philippine anti-money laundering regulations and to confirm that you meet the minimum age requirement of 21 years. When you make a deposit or request a withdrawal, we collect transaction details such as the payment method used, the amount in Philippine pesos (PHP), and relevant reference numbers. We also collect information you voluntarily provide when you contact our support team, including the content of your messages and any attachments you send. All information you submit is stored securely and used only for the purposes described in this Privacy Policy.
When you access the nustar hotel platform through your mobile browser or any other device, we automatically collect certain technical information to help us operate the service effectively. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit within the platform. We also record session timestamps, click activity, and general usage patterns to help us understand how Filipino players interact with the site so we can improve navigation and game discovery. We use cookies and similar tracking technologies solely for functional purposes — such as keeping you logged in, remembering your language preferences, and maintaining session security. We do not use advertising trackers or sell your behavioural data to third-party marketing networks. You may manage cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of certain platform features.
The personal data we collect is used exclusively to deliver, maintain, and improve the services available on the nustar hotel platform for our Filipino player community. Specifically, we use your information to create and manage your account, process deposits and withdrawals in PHP, verify your identity in line with regulatory obligations, and send you important account-related communications such as transaction confirmations and security alerts. We may also use your contact details to inform you about promotions or platform updates — you can opt out of marketing communications at any time by contacting [email protected]. Your data is also used to monitor platform activity for fraud prevention, responsible gaming compliance, and to resolve any disputes that may arise. We do not use your personal information for any automated decision-making that produces legal or similarly significant effects without human oversight.
nustar hotel does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes, full stop. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services and always under strict confidentiality agreements. In certain circumstances, we may be required by Philippine law or a lawful regulatory authority to disclose account or transaction data; in such cases, we will comply with the applicable legal obligation while taking reasonable steps to notify you where permitted. If nustar hotel undergoes a business restructure or ownership change, player data may be transferred as part of that process, and any new operator will be bound by the terms of this Privacy Policy. We maintain a record of all third-party data sharing arrangements and review them regularly to ensure ongoing compliance.
We apply industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction at every stage of its lifecycle on the nustar hotel platform. All data transmissions between your device and our servers are encrypted using TLS (Transport Layer Security), and sensitive account information is stored using strong encryption at rest. Access to personal data within our organisation is restricted to staff members who require it to perform their specific role, and all such access is logged and audited. We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by Philippine financial and gaming regulations — typically five years from the date of your last transaction. When data is no longer required and its retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you personally.
As a Filipino player on the nustar hotel platform, you have clearly defined rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) regarding the personal information we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold in your name, and the right to request corrections if any of that information is inaccurate or outdated. You may also request the deletion of your personal data where there is no longer a legitimate legal or operational basis for us to retain it, subject to applicable regulatory retention requirements. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us directly at [email protected] with the subject line "Data Privacy Request" and we will respond within the timeframes prescribed by law.
nustar hotel reserves the right to update this Privacy Policy from time to time to reflect changes in the law, our platform operations, or our data handling practices. When we make material changes, we will notify registered players via the email address associated with their account and publish the updated policy on this page with a revised effective date clearly shown at the top. We encourage all players to review this page periodically so that they remain informed about how their personal information is being handled. Continued use of the platform after a policy update takes effect constitutes acceptance of the revised terms. If you have any questions or concerns about this Privacy Policy or how your data is managed, please do not hesitate to reach out to our support team at [email protected] — we are always happy to help clarify any aspect of our data practices.
If anything in this Privacy Policy is unclear, or if you would like to exercise your data rights, our support team is ready to assist. You can also explore our Terms and Conditions or visit our FAQ page for more details about how nustar hotel operates for Filipino players. We are committed to keeping your experience safe, transparent, and enjoyable.